Summary
Provide a personalized, customer-first shopping experience as an in-store Brand Ambassador. Support sales goals, maintain store standards, and represent the brand through styling knowledge and excellent service.
Responsibilities
- Deliver exceptional customer service and drive sales performance against individual KPIs.
- Engage customers in Polo Connect and other clienteling initiatives to build relationships and capture data.
- Assist customers in fitting rooms, provide sizing guidance, and maintain presentation standards on the sales floor.
- Support operational activities including replenishment, floor sets, opening and closing procedures, and back-of-house tasks.
- Maintain visual merchandising standards and provide product feedback to management.
- Participate in company training programs and collaborate with team members to uphold store policies and a positive work environment.
Requirements
- Retail or related customer-facing experience preferred; strong communication and interpersonal skills required.
- Ability to stand, walk, and move around the sales floor for multiple hours and lift up to 30 lbs.
- Comfortable operating point-of-sale systems and performing stocking and merchandising tasks.
- Flexible availability including days, evenings, weekends and occasional travel as required.
- Ability to work collaboratively, prioritize tasks, and deliver a consistent brand experience.
