Client Advisor - Yorkdale

As a Client Advisor at IWC in Yorkdale, you will be responsible for delivering an exceptional client experience and achieving personal sales targets. You will act as an ambassador for IWC, ensuring client satisfaction and representing the brand both inside and outside the boutique.

• Host clients and provide personalized customer experiences.
• Sell watches, accessories, and services, exceeding turnover targets.
• Identify and create sales opportunities inside and outside the boutique.
• Establish and maintain strong personal relationships with clients.
• Manage client database and clienteling activities.
• Handle customer service requests and processes.
• Maintain boutique according to global visual merchandising standards.
• Participate in boutique administration and elevate KPIs.

• 3-5 years of experience in sales or hospitality.
• Fluent in English and comfortable with video chat software.
• Strong team player with excellent communication skills.
• Result-oriented, driven, and accountable.
• High emotional intelligence and understanding of luxury experience.
• Creative, curious, and versatile with good interpersonal skills.