Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating relationships while achieving individual and store goals. This role supports store operations including visual merchandising and training as needed.
Responsibilities
- Welcome clients and provide client experiences aligned with brand standards
- Develop and maintain long lasting client relationships through active engagement and outreach
- Drive sales and achieve KPIs such as average dollar transaction and units per transaction
- Analyze personal KPI performance and adjust sales approach to improve results
- Support inventory preparation and operational tasks as required
- Proactively follow up on customer charge sends repairs and holds
- Support and maintain visual merchandising standards
- Collaborate with store leadership to adhere to company policies and procedures
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment
- Client centric with strong interpersonal and communication skills
- Professional presentation and ability to communicate effectively in writing and verbally
- Dependable punctual and flexible with a team oriented mindset
- Technologically savvy with proficiency in Microsoft tools
- Ability to communicate in English required additional languages preferred
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