Client Advisor - Bloor Street

Summary

The Client Advisor provides exceptional luxury service, represents the brand, and creates a branded client experience while achieving individual and store sales goals. The role requires strong product knowledge, client relationship building, and adherence to visual and security standards in a retail environment.

Responsibilities

• Achieve or exceed monthly and seasonal individual and store sales goals
• Deliver exceptional customer service and follow the brand selling ceremony
• Capture and maintain accurate client data using company CRM tools
• Maintain an organized client book and provide timely follow up on sales and requests
• Contribute to visual merchandising and uphold store image standards
• Maintain organized understock and stock room and adhere to security procedures
• Work collaboratively with team members to ensure a consistent client experience
• Provide fashion and product advice reflecting knowledge of trends and brand heritage
• Follow company policies and procedures and work a flexible schedule including evenings weekends and holidays

Requirements

• Bachelor's Degree preferred
• 3+ years of luxury fashion sales or comparable customer service experience
• Proven ability to drive sales results and build lasting client relationships
• Excellent oral and written communication skills and multitasking ability
• Strong organization accuracy and attention to detail
• Team focused with ability to collaborate effectively
• Ability to work in a fast paced dynamic environment and adapt to different customers
• Availability to work a flexible schedule including evenings weekends and holidays