Client Advisor

Summary

Reporting to the Store Manager, the Client Advisor is a retail sales role focused on delivering exceptional luxury service and achieving sales targets through client outreach, appointments, and in-store interactions. The role requires strong product knowledge, relationship-building, and adherence to brand standards while contributing to a high-performing store team. The Client Advisor helps maintain visual standards and supports basic store opening and closing procedures.

Responsibilities

• Meet and exceed monthly sales goals and KPIs through client outreach, appointments, and consignments.
• Utilize the Bottega Veneta Client Journey and selling techniques (cross-selling, upselling, multiple selling) to maximize transactions.
• Establish and nurture strong client relationships and maintain accurate client profile records.
• Sustain a high level of product knowledge on all collections and support visual merchandising and store maintenance.
• Assist management with basic opening and closing tasks such as cycle counts and light cleaning, and comply with company policies.

Requirements

• 1-2 years of retail sales or customer service experience, preferably in a luxury environment.
• Proven ability to achieve and exceed sales goals and build a loyal client following.
• Strong verbal and written communication skills, polished appearance, and team-oriented attitude.
• Availability to work closing shifts (minimum 3 per week), at least 3 Saturdays and 2 Sundays per month, annual inventory, and the holiday season.
• Ability to be mobile on the sales floor for extended periods and lift packages of 5-8 lbs regularly; luxury retail experience preferred.