Client Advisor Contact Centre - Bloor Street

Summary

Based in-store at the Bloor Street location, the Client Advisor Contact Centre delivers a luxury, best-in-class client experience across phone, email, and live chat channels. This role focuses on listening to client needs, driving conversion through elevated product storytelling and recommendations, and achieving service and commercial sales targets. The advisor handles issue resolution with empathy and escalates appropriately to ensure client-centric outcomes.

Responsibilities

• Deliver elevated, high-energy client service across phone, email, and live chat channels.
• Achieve and exceed client service and commercial sales targets, including proactive product recommendations.
• Resolve client issues effectively and empathetically; escalate when necessary for prompt resolution.
• Build long-term client relationships by collecting relevant client information and demonstrating brand storytelling and product knowledge.
• Ensure compliance with company policies and maintain elevated verbal and written communication standards.

Requirements

• Experience in luxury client service (retail, travel, or hospitality) with a client-centric mindset.
• Excellent verbal and written communication skills, high energy, and passion for client engagement.
• Strong computer skills and the ability to multitask across multiple software platforms and communication channels.
• Flexibility to work varied schedules, including days, nights, weekends, and holidays.
• Authorization to work in Canada; proficiency with Salesforce is a strong asset.