Summary
The Client Advisor contributes to store sales and key indicators by delivering a memorable and sophisticated client experience. They support management and colleagues while upholding Maison values and standards. This role focuses on building client relationships and driving individual sales performance.
Responsibilities
- Provide outstanding client and after-sale service to visitors and clients
- Connect and reconnect with clients to identify needs and anticipate requests
- Cultivate and maintain a robust client portfolio
- Drive individual sales and KPI performance with a business mindset
- Create personalized and timeless client looks
- Communicate professionally and sincerely with clients and colleagues
- Use available tools to optimize business opportunities
- Collaborate proactively with front and back-of-house teams
- Adhere to company policies and operational procedures
Requirements
- Experience in client facing roles within fashion, accessory retail, customer service, or luxury hospitality
- Passion for fashion and ability to create personalized looks
- Business mindset and entrepreneurial spirit
- Strong team spirit and ability to achieve common goals
- Comfortable with tools and technology and quick to adapt
- Motivated to work in a fast paced environment and multitask
- Proactive and problem solving attitude
- Excellent written and oral communication skills in English; additional languages preferred
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