SummaryAs a Client Advisor at Fendi in New York City, you will be responsible for delivering exceptional customer service and surpassing sales targets. By cultivating meaningful relationships with clients, you will tailor their in-store experience to enhance their perception of Fendi and foster long-lasting connections through our clienteling tools and systems.
Responsibilities- Achieve all critical metrics and CRM requirements for Client Advisors.
- Meet or exceed sales goals for the store, category, and individual performance.
- Adhere to store guidelines and policies.
- Build and maintain client books, address client concerns, and maintain customer correspondence to drive business.
- Assist with special requests such as repairs, special orders, and returns.
- Participate in stocking/restocking activities and maintain visual standards.
- Use POS system and other software accurately, updating customer databases as needed.
- Acquire and maintain product knowledge and company information.
- Maintain a professional appearance and adhere to Fendi's dress code and grooming standards.
- Open/close the store as needed and participate in team meetings.
- Train new Client Advisors on product knowledge and store procedures.
- Adhere to loss prevention and health and safety guidelines.
Requirements- Minimum 3 years of experience, preferably in luxury retail.
- Strong drive for results and goal-oriented mindset.
- Excellent verbal and written communication skills.
- Proficiency in using POS systems and inventory management functions.
- RTW experience preferred.
- Foreign language skills are a plus.
- Ability to work collaboratively in a team environment.
- Ability to lift boxes weighing up to 10lbs.
- Minimum High School Diploma required.
- Strong organizational and digital literacy skills.
- Flexible availability, including nights, weekends, and holidays.
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