Summary
Provide exceptional luxury client service by meeting individual needs and promoting brand values. Drive sales results through product knowledge, personalized clienteling, and delivering a branded customer experience. Maintain store standards including visual presentation, stock organization, and security.
Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales goals
- Deliver exceptional customer service following the Gucci selling ceremony
- Drive and exceed individual KPI targets and quality of sales
- Capture and maintain accurate client data using CRM tools
- Maintain an active, neat, and organized client book with regular follow up
- Advise clients on fashion trends and luxury product features
- Collaborate with colleagues to ensure a consistent client experience
- Uphold visual display standards and maintain understock and stock room organization
- Adhere to company image, policies, and store security standards
Requirements
- Bachelor's Degree preferred
- 3+ years of luxury fashion sales or similar customer service experience
- Proven ability to drive sales results and build lasting customer relationships
- Excellent oral and written communication skills and multitasking ability
- Strong organization, follow up, accuracy, and attention to detail
- Team oriented with effective collaboration skills
- Ability to work in a fast moving and dynamic environment
- High flexibility to adapt to different customers and schedules
- Willingness to work evenings, weekends, and holidays
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