Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences, develops and cultivates client relationships, supports store goals, and may assist with visual merchandising or training. Reporting to a Client Advisor Manager or Store Manager, the role focuses on achieving sales KPIs and maintaining brand standards.
Responsibilities
- Welcome clients and provide high level client service consistent with brand standards
- Develop and maintain long lasting client relationships through active clientele management
- Drive sales and achieve or exceed individual and store KPIs such as ADT and UPT
- Proactively reach out to existing clients and develop new clients
- Support inventory preparation and execution as needed
- Follow up on customer charge sends, repairs, and holds
- Support and maintain visual merchandising standards
- Collaborate with operations and store leadership to follow company policies and procedures
- Maintain professional presentation and brand grooming standards
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment
- Or equivalent experience in hospitality or other client oriented roles
- Team oriented with strong interpersonal and communication skills
- Client centric and able to thrive in a fast paced dynamic environment
- Professional presentation and effective verbal and written communication
- Dependable, punctual, and flexible
- Proficiency with Microsoft tools such as Word Excel and Outlook
- Ability to communicate in English; additional languages preferred
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