SummaryAs a Client Advisor at Holt Renfrew Montreal Ogilvy, you will be responsible for delivering exceptional customer service by meeting individual client needs and expectations. You will act as a Gucci Ambassador, embodying the brand's philosophy and values while creating a luxurious client experience.
Responsibilities- Consistently achieve or exceed monthly and seasonal sales goals for both individual and store performance.
- Provide exceptional customer service by exceeding client expectations and demonstrating extensive knowledge of Gucci products and heritage.
- Capture and maintain meaningful customer data to build relationships and personalize future client interactions.
- Maintain an organized client book, regularly contacting clients and providing follow-up on sales or requests.
- Advise clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
- Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
- Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to the visual display of products in accordance with Gucci standards.
- Adhere to Gucci image standards and company policies.
Requirements- 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
- Proven ability to exceed sales goals and build lasting relationships with clients and colleagues.
- Excellent communication skills, both oral and written, with the ability to multitask.
- Strong organizational skills and attention to detail.
- Team-focused with a desire to collaborate effectively.
- Ability to work in a fast-paced and dynamic environment.
- Flexibility to adapt to different clients and work a variable schedule, including evenings, weekends, and holidays.
- Fluency in French and English is mandatory.
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