SummaryAs a Client Advisor at Prada Holt Renfrew Vancouver, you will serve as an ambassador of the brand, conveying its philosophy and values. Your primary responsibility will be to maximize sales performance by fostering relationships with customers and developing their loyalty, providing a unique in-store experience.
Responsibilities- Welcome and serve customers, ensuring an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, utilizing CRM and digital tools.
- Engage in cross-selling across all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
- Stay up-to-date with fashion trends and competitors.
- Demonstrate brand and product knowledge.
- Effectively handle customer complaints by liaising with the line manager when necessary.
- Ensure high standards of shop floor and visual display, complying with company operational guidelines and stock procedures.
- Contribute to maintaining a high level of security and prevent product thefts.
Requirements- Passion for human relations and sales.
- Problem-solving skills, curiosity, and interest in luxury/fashion, art, and design.
- Experience in building long-lasting relationships with clients.
- Ability to work both in a team and independently.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Proficiency in English; other languages are a plus.
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