Summary
Client Advisor responsible for representing the brand, delivering best-in-class service and achieving sales objectives by building strong client relationships through in-store and remote interactions. Role focuses on personalized client experiences, product storytelling, and contributing to store operations within a luxury retail environment.
Responsibilities
- Proactively engage and establish strong relationships with clients in-store and remotely.
- Deliver personalized client-centric experiences to drive repeat business and loyalty.
- Drive individual and store sales results by maximizing selling opportunities and monitoring KPIs.
- Promote virtual appointments and distance sales to create selling opportunities.
- Use product knowledge and storytelling to advise clients and support purchase decisions.
- Participate in store operations including stock maintenance and inventories.
- Accurately process POS transactions and capture client information.
- Maintain visual displays and follow grooming and presentation standards.
- Collaborate with team members and support a customer-focused store environment.
Requirements
- Minimum 2 years of luxury fashion sales experience with a strong performance record.
- Proven ability to drive and exceed individual and store sales targets.
- Strong communication skills and commercial awareness.
- High degree of professionalism, ethics, and ability to build trust with clients and colleagues.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
- Passion for fashion and deep product knowledge.
- Ability to adapt to different clients and fast-moving environments.
- Experience using in-store technology to support client interactions.
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