Sales Associate - Troy

Summary

As an Ambassador of the Maison, the Sales Associate achieves and exceeds sales targets while delivering exceptional client experiences across all touch points and participates in daily boutique operations. The role involves developing and maintaining client relationships, supporting after-sales needs when dedicated services are not available, and representing the brand with professionalism. The position requires flexibility to work retail hours including weekends and occasional travel for training and events.

Responsibilities

• Consistently achieve and exceed monthly sales targets as directed by management
• Provide outstanding customer service by greeting customers and maintaining product knowledge
• Cultivate new and existing client relationships and accurately capture client data for follow-up
• Support after-sales clients and escalate issues to management when needed
• Assist with daily boutique set-up, merchandising, displays, and back-stock maintenance
• Participate in daily and annual inventories and cycle counts
• Support and participate in in-store and offsite events and networking initiatives
• Comply with security and operational policies and procedures of the Group and boutique

Requirements

• 2 to 5 years of experience in luxury retail, service, or hospitality environment
• College degree preferred
• General knowledge of timepiece movements
• Computer and internet savvy with MS Office experience; SAP knowledge preferred
• Excellent interpersonal and communication skills
• Strong attention to detail and ability to handle multiple tasks simultaneously
• Availability to work retail hours including weekends and travel for trainings and events