Senior Client Advisor

Summary

The Senior Client Advisor is a top-performing brand ambassador who delivers elevated, personalized client experiences and drives strong sales results on the retail floor. This role develops and manages a high-value client portfolio, supports team performance through knowledge sharing, and upholds presentation and operational standards. The Senior Client Advisor regularly meets sales KPIs and contributes to store-wide objectives while providing expert product and styling advice.

Responsibilities

• Act as a role model on the sales floor, demonstrating exceptional client engagement and selling techniques.
• Build, manage, and grow a personal client portfolio focusing on retention and repeat business.
• Conduct proactive client outreach including appointments, follow-ups, phone sales, and after-sales service.
• Provide styling advice and product expertise to guide client purchases.
• Support onboarding and development of colleagues by sharing product knowledge and best practices.
• Achieve and exceed individual sales goals and KPIs.
• Support store operations including inventory preparation, visual standards, and transaction follow-up.

Requirements

• Minimum 3 years of retail experience, preferably in a luxury or client-focused environment.
• Proven track record of meeting sales targets and developing client relationships.
• Strong clienteling skills and excellent interpersonal and communication abilities.
• Proficient with Microsoft Office and retail point-of-sale and CRM systems.
• Dependable, punctual, flexible, and able to work a retail schedule.
• Ability to stand and walk for extended periods and lift up to 20 pounds occasionally.