Client Advisor

Summary

Client Advisor responsible for delivering exceptional luxury retail experiences by building lasting client relationships and using in-house clienteling tools. Role focuses on personalized service, strategic sales and maintaining the brand promise in a fast paced store environment.

Responsibilities

• Provide personalized customer service and advisory sales to clients
• Use clienteling tools and systems to develop and maintain relationships
• Drive sales through a strategic commercial mindset
• Create memorable in store experiences that reflect the brand
• Collaborate with team to meet store performance goals
• Maintain knowledge of product assortment and brand heritage
• Follow store procedures and contribute to a positive store environment

Requirements

• Previous retail experience preferably in luxury or customer centric environments
• Strong interpersonal and relationship building skills
• Commercial awareness and sales driven mindset
• Willingness to learn and adapt in a fast paced setting
• Proven ability to provide high level customer service
• Comfort using clienteling tools and sales systems