SummaryAs a Client Advisor at IWC Madison Avenue, you will be responsible for delivering an exceptional client experience and achieving personal and boutique sales targets. You will act as an ambassador of IWC, ensuring client satisfaction and representing the brand both inside and outside the boutique.
Responsibilities- Host clients and stakeholders, providing personalized customer experiences.
- Sell watches, accessories, and services, exceeding turnover targets set by the Boutique Manager.
- Create and identify sales opportunities inside and outside the boutique to recruit prospects and clients.
- Develop and maintain strong personal relationships with clients from diverse backgrounds.
- Manage client databases and clienteling activities daily.
- Handle customer service requests and processes.
- Maintain knowledge of IWC's history, products, and partnerships.
- Organize and execute operational tasks with attention to detail.
- Maintain the boutique according to global visual merchandising standards.
- Support the boutique team and participate in boutique administration.
Requirements- 3-5 years of experience in sales or hospitality.
- Fluent in English and comfortable with video chat software.
- Strong team player with excellent communication skills.
- Result-oriented, driven, and able to work independently.
- High emotional intelligence and understanding of luxury experiences.
- Creative, curious, and adaptable with strong interpersonal skills.
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