SummaryAs a Client Advisor - Mens at Saks Fifth Avenue NYC, you will play a crucial role in achieving individual and store sales targets while providing exceptional customer service. You will be responsible for incorporating product knowledge into the sales process to maximize sales and enhance customer satisfaction.
Responsibilities- Meet individual and store sales targets and consignment goals.
- Incorporate product knowledge in the sales process to maximize sales, units sold per transaction, and the dollar value of each transaction.
- Adhere to all company policies and procedures.
- Capture relevant customer information for database entry.
- Promote store events through email, phone, and personalized notes.
- Maintain and expand a client book.
- Consistently follow up with any shipping, alteration, or other client-related issues.
- Assist in general housekeeping and maintenance of the store image.
- Support shipping, receiving, and inventory control as requested.
Requirements- Minimum 3 years of experience in a retail setting, preferably in a luxury environment.
- Business School, University, or equivalent experience.
- Computer literate with the ability to learn and use various software packages.
- Strong client book preferred.
- Passion for luxury products and appreciation for design.
- Tech-savvy with the ability to learn and utilize various software programs.
- Service-oriented and customer-focused.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Foreign language skills are a plus.
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