Summary
The Client Advisor is a luxury retail sales ambassador responsible for delivering best-in-class service and achieving sales objectives by building strong client relationships and providing personalized experiences both in store and remotely.
Responsibilities
- Proactively engage clients to build rapport and understand their needs.
- Deliver personalized client experiences to drive repeat business and loyalty.
- Drive individual and store sales through effective selling techniques and KPI monitoring.
- Promote virtual appointments and distance sales opportunities.
- Maintain accurate POS transactions and client information.
- Participate in stock maintenance, inventories, and general store administration.
- Uphold visual merchandising and grooming standards according to brand guidelines.
- Collaborate with team members to provide seamless client service and problem solving.
- Attend trainings to maintain product knowledge and awareness of fashion trends.
Requirements
- Minimum 2 years of luxury fashion sales or similar customer service experience.
- Proven ability to drive sales results and build lasting client relationships.
- Strong communication skills and commercial awareness.
- High degree of professionalism, ethics, and ability to inspire trust.
- Flexibility to work evenings, weekends, and holidays.
- Ability to adapt to varied clients and dynamic retail environments.
- Familiarity with luxury product storytelling and styling techniques.
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