Client Advisor - Phipps Plaza

As a Client Advisor at Phipps Plaza, you will play a crucial role in building and maintaining client relationships within the luxury market. Your primary focus will be on achieving sales goals while embodying the values of LOEWE, a renowned luxury fashion house.

• Meet or exceed monthly and yearly sales objectives to drive business growth.
• Provide outstanding, personalized customer service and build meaningful relationships with clients.
• Showcase deep knowledge of LOEWE’s products and brand heritage.
• Utilize CRM tools to gather customer data for personalized engagement.
• Collaborate with colleagues to maintain a positive workplace environment.
• Ensure the sales floor and stockroom are organized according to company policy.
• Contribute to the visual presentation of products, adhering to brand standards.
• Uphold LOEWE’s image standards and guidelines.
• Record customer information accurately in the database.
• Promote store events through various communication channels.
• Maintain an organized client book and initiate regular client contact.
• Address client-related issues, including shipping and alterations.
• Support shipping, receiving, and inventory control as needed.

• Over three years of luxury fashion sales experience in a retail environment.
• Proven history of exceeding sales targets and building relationships.
• Exceptional communication skills, both verbal and written.
• Strong organizational skills and ability to manage multiple tasks.
• Team-oriented mindset with a desire to collaborate effectively.
• Ability to thrive in a dynamic and fast-paced environment.
• Adaptability to cater to different customer needs.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Foreign language knowledge is a plus but not required.