Summary
Deliver an exceptional luxury retail experience as a Client Advisor by embodying the brand, building client relationships, and driving sales through elevated service and clienteling. Maintain strong communication, entrepreneurial spirit, and consistently meet commercial targets while providing personalized styling and memorable in-store moments.
Responsibilities
- Act as a brand ambassador and deliver the Tiffany touch in every client interaction.
- Develop and maintain client relationships to drive repeat business and lifetime loyalty.
- Consistently achieve or exceed monthly, quarterly, and annual store sales targets.
- Capture and manage client data using POS and client tracking systems.
- Deliver elevated client experiences and personalized styling during appointments.
- Leverage client feedback and NPS insights to improve in-store experiences.
- Execute hospitality and store amenities best practices to create unique client moments.
- Identify opportunities to grow business through key product pillars and curiosity-driven conversion.
- Work flexible hours including days, nights, weekends, and holidays.
Requirements
- Experience in retail, luxury retail, or relevant client-facing roles such as hospitality.
- Proven track record of achieving commercial sales results.
- Ability to connect with a diverse client base and provide personalized service.
- Proficiency with POS systems, client tracking tools, and email software such as Microsoft Outlook.
- Flexibility to work non-traditional hours including weekends and holidays.
- Authorization to work in the United States.
- Strong communication and interpersonal skills.
- College or university degree preferred.
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