Client Advisor

Summary

The Client Advisor contributes to store sales and key indicators by providing a memorable and sophisticated customer experience. They support management and colleagues while upholding brand values and standards. The role focuses on building and maintaining client relationships and driving individual sales performance. This position is customer facing and requires passion for fashion and personalized styling.

Responsibilities

• Provide outstanding client and after-sale service to visitors and clients
• Connect and reconnect with clients to identify needs and anticipate requests
• Cultivate and grow a client portfolio to drive proactive business
• Drive performance to exceed individual sales and KPI goals
• Create personalized versatile and timeless looks for clients
• Communicate professionally and sincerely with clients and colleagues
• Use available tools to optimize business opportunities
• Support and collaborate with front and back of house teams
• Adhere to company policies and operational procedures

Requirements

• Preferred experience in fashion and accessory retail customer service or luxury hospitality
• Passion for fashion and creating personalized looks
• Business mindset and entrepreneurial spirit
• Strong team spirit and ability to achieve common goals
• Comfortable using tools and applications and adapting to new technology
• Able to work in a fast paced environment and multitask
• Proactive with a problem solving attitude
• Excellent written oral and listening skills in English and local language
• Additional languages preferred