Summary
Provide best-in-class, personalized luxury service to clients in-store and remotely, building lasting relationships and driving sales while embodying the brand philosophy. Participate in store operations, maintain product knowledge, and contribute to a collaborative team environment. Deliver a client-centric experience through expert styling, storytelling, and attention to detail.
Responsibilities
- Engage proactively with clients to deliver personalized, high-quality service and build long-term relationships.
- Drive individual and store sales results through effective selling techniques, cross-selling, and upselling.
- Promote virtual appointments and distance sales to expand client base and selling opportunities.
- Accurately process POS transactions and capture client information for a seamless client journey.
- Participate in stock maintenance, inventories, and general store administration to ensure operational excellence.
- Uphold visual merchandising standards and maintain optimal product levels on the sales floor.
- Attend trainings to maintain product knowledge and stay current on fashion trends and competitors.
- Follow grooming guidelines and company policies with a focus on loss prevention and professionalism.
- Collaborate with team members, communicate constructively, and propose solutions to support store performance.
Requirements
- 2+ years of luxury fashion sales experience with a strong track record.
- Proven ability to drive and exceed individual and store results and build lasting customer relationships.
- High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration.
- Flexible to work retail schedules including evenings, weekends, and holidays.
- Deep knowledge of and passion for fashion and luxury with strong commercial awareness.
- Excellent communication skills and ability to adapt to different clients and complex situations.
- Ability to work in a fast-paced, dynamic retail environment.
- Authorized to work in the United States.
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