Summary
The Client Advisor is a Gucci brand ambassador responsible for delivering best-in-class service, building lasting client relationships, and achieving individual and store sales objectives through personalized in-store and remote engagement.
Responsibilities
- Engage proactively with clients to create personalized and elevated experiences in-store and remotely.
- Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
- Recruit new clients and develop existing client relationships to foster repeat business and loyalty.
- Use storytelling and product knowledge to provide styling advice and match products to client needs.
- Promote virtual appointments and distance sales to create additional selling opportunities.
- Participate in store operations including stock maintenance and inventories.
- Process POS transactions accurately and collect meaningful client information.
- Maintain visual merchandising standards and follow grooming and operational policies.
- Collaborate with team members to support a positive client experience and store performance.
Requirements
- Minimum 2 years of luxury fashion sales or similar customer service experience.
- Proven ability to drive and exceed sales results and build lasting customer relationships.
- Strong communication skills and commercial awareness.
- High degree of professionalism, ethics, and ability to inspire trust and collaboration.
- Flexibility to work retail schedules including evenings, weekends, and holidays.
- Deep knowledge of fashion and luxury and a passion for the industry.
- Ability to work in a fast-paced, dynamic environment and adapt to different clients.
- Willingness to attend trainings and maintain up-to-date product knowledge.
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