Client Advisor - Short Hills

Summary

Performance-driven Client Advisor responsible for achieving boutique sales targets while delivering memorable client experiences and acting as a passionate brand ambassador. Drives client development through outreach, appointments, and omnichannel selling while supporting boutique operations and merchandising under management supervision.

Responsibilities

• Achieve individual and boutique sales KPIs through selling techniques and collaboration
• Develop long-lasting client relationships via outreach, appointments, and clienteling tools
• Promote brand story and product knowledge to build trust and drive sales
• Support colleagues and contribute to a positive team environment
• Execute visual merchandising and window presentation standards
• Manage daily retail operations including inventory, cash, security, opening and closing
• Use digital and retail tools such as Cegid and Salesforce for sales and client management
• Coordinate aftersales operations until product return
• Ensure compliance with internal control and grooming guidelines

Requirements

• Minimum 2 years experience in luxury retail environment
• Knowledge or passion for watches, lifestyle trends, technology, and sports
• Fluent in English and local language; additional language is a plus
• Strong selling skills including discovery, presentation, storytelling, upselling and closing
• Understanding of sales KPIs such as traffic, conversion, ASP and mix of sales
• Familiarity with clienteling KPIs and digital retail tools
• Client centric mindset with excellent interpersonal and communication skills
• Self motivated, energetic, adaptable and team oriented