Client Advisor - South Coast Plaza

Summary

The Client Advisor will act as a brand ambassador on the sales floor, delivering exceptional personalized service and building long-term client relationships. The role is responsible for meeting individual KPIs through consultative selling, cross-selling across product categories, and effective use of CRM and digital tools. The advisor will maintain store standards and contribute to a collaborative team environment.

Responsibilities

• Greet and assist clients, provide expert product knowledge, and create memorable luxury shopping experiences
• Proactively identify and execute cross-selling opportunities across all product categories
• Develop and maintain client relationships using CRM and clienteling initiatives
• Achieve and exceed individual sales targets and KPIs
• Maintain shopfloor presentation, merchandising, stock procedures, cash activity, and reporting

Requirements

• Proven experience in a similar fashion retail or customer service role
• Strong selling skills, communication, and ability to overcome objections
• Knowledge of luxury fashion and industry trends, and ability to use digital retail tools and CRM
• Ability to be mobile for extended periods, climb ladders, and lift packages of 10 lbs regularly