Client Advisor - South Coast Plaza

Summary

Provide exceptional luxury customer service and act as an ambassador for the brand at South Coast Plaza, guiding clients through a personalized buying experience. Build and maintain long-term client relationships, capture client data in the CRM, and support omni-channel sales initiatives. Work collaboratively with colleagues to achieve individual and store sales targets while upholding visual and operational standards.

Responsibilities

• Welcome and serve clients on the sales floor, delivering a memorable luxury in-store experience.
• Capture and manage customer data in the company CRM to nurture relationships and identify future opportunities.
• Embrace and promote an omni-channel mindset, supporting cross-channel client engagement and sales.
• Proactively cross-sell across departments to maximize sales and achieve KPIs and individual targets.
• Maintain high standards of shop floor presentation and visual merchandising, and follow stock procedures.
• Address customer complaints effectively and escalate to line manager when necessary.
• Contribute to store security and loss prevention efforts.

Requirements

• Passion for selling and delivering exceptional customer service in a luxury retail environment.
• Interest in luxury fashion, art, and design, with strong product knowledge.
• Proven experience building long-lasting client relationships.
• Ability to work independently and as part of a team with excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, result-driven attitude, and problem-solving skills.