Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating relationships while supporting store goals and operations. Reporting to store leadership, this role may also assist with visual merchandising and training tasks.
Responsibilities
- Welcome clients and provide outstanding client experiences in line with brand standards
- Develop and maintain long lasting client relationships through proactive outreach
- Drive sales and key KPIs including average transaction value and units per transaction
- Support inventory preparation and execution as needed
- Assist with visual merchandising and maintain store presentation standards
- Follow up on customer charge sends, repairs, and holds
- Collaborate with store leadership to adhere to company policies and procedures
- Participate as a team player in store activities and contribute to a positive work environment
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment
- Client centric with excellent interpersonal and communication skills
- Professional presentation and ability to communicate effectively verbally and in writing
- Dependable, punctual, flexible, and able to thrive in a fast paced environment
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook
- Ability to communicate in English; additional languages preferred
- Willingness to perform duties as requested by management including visual merchandising and training support
We have summarized this job description for you, click apply to see more details from the employer.
