Summary
Provide exceptional luxury retail service as a Client Advisor, embodying the brand in every client interaction and delivering elevated in store experiences. Build and maintain client relationships to drive repeat business and achieve store commercial targets while demonstrating excellent communication and hospitality.
Responsibilities
- Deliver exceptional client experiences using personalized service techniques.
- Develop and maintain client relationships to drive lifetime loyalty and repeat sales.
- Achieve or exceed monthly, quarterly, and annual store sales targets.
- Capture and maintain accurate client data in POS and clienteling systems.
- Conduct client appointments focusing on product knowledge and styling.
- Leverage client feedback and NPS insights to enhance in store experiences.
- Optimize hospitality and store amenities to create memorable moments.
- Work flexible hours including days, nights, weekends, and holidays.
Requirements
- Experience in retail, luxury retail, or relevant client service roles such as hospitality.
- Proven track record of achieving commercial sales results.
- Ability to connect with a diverse client base and foster relationships.
- Proficiency with POS systems, client tracking tools, and email applications.
- Flexibility to work non traditional hours including weekends and holidays.
- Authorization to work in the United States.
- College or university degree preferred.
- Proficiency in multiple languages preferred.
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