Summary
The Client and Operation Advisor combines client-facing sales responsibilities with back-of-house operations to ensure a seamless luxury experience. This hybrid role supports sales goals, client development, inventory accuracy, and operational compliance for the boutique.
Responsibilities
- Deliver couture-level service across the client journey and support store KPIs such as conversion, AVT, cross-selling, and upselling.
- Build and maintain strong client relationships through proactive engagement, clienteling, OTO appointments, and private client experiences.
- Handle sales and after-sales activities including returns, repairs, complaints, escalations, and vendor coordination.
- Execute cycle counts and inventory audits, maintain an organized and secure stockroom, ensure accurate pricing and tagging, and replenish floor stock.
- Follow operations procedures for consignments, transfers, shipments, omnichannel fulfillment, receiving, and stock transfers.
- Support visual merchandising standards, assist with floor presentation, and train team members on inventory guidelines.
Requirements
- Minimum 3 years of experience in luxury retail with experience in client service and operations.
- Proven track record in sales and customer relationship management.
- Experience with retail systems including POS and SAP and handling escalated customer service situations.
- Strong organizational, time management, communication, and team-oriented skills; ability to work a flexible retail schedule.
