Summary
The Client Advisor delivers exceptional luxury service through personalized interactions, cultivating long-term client relationships and achieving individual sales targets. This role requires fluency in English and Mandarin to support Mandarin-speaking clients and provide culturally relevant experiences. The Client Advisor also supports store operations, merchandising, and inventory activities to maintain brand standards.
Responsibilities
- Welcome and engage clients to deliver a tailored luxury experience aligned with brand standards.
- Build and maintain long-term client relationships through proactive outreach and clienteling tools.
- Achieve individual sales goals and contribute to store performance metrics (ADT, UPT, conversion, repurchase rate).
- Accurately process sales transactions, special orders, omnichannel services, and after-sales requests.
- Support inventory preparation, cycle counts, stock organization, and annual physical inventories.
- Maintain visual merchandising standards and ensure the sales floor reflects brand expectations.
- Participate in store meetings, training sessions, and team initiatives while demonstrating professionalism and teamwork.
Requirements
- Minimum two years of luxury, premium retail, hospitality, or client-focused experience.
- Fluency in English and Mandarin (spoken and written) to serve Mandarin-speaking clientele.
- Proven ability to meet sales goals and deliver exceptional client experiences.
- Strong interpersonal, communication, and relationship-building skills with a client-centric mindset.
- Professional presentation and dependable, punctual work habits; ability to work a retail schedule.
- Comfortable using POS systems, clienteling applications, and Microsoft Office; additional language skills are a plus.
