SummaryAs a Client Experience Coordinator at Cartier Ala Moana, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, engaging with the boutique team to execute all touchpoints of client experience.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experience.
- Assist sales associates with appointment support and client entertainment.
- Provide quick service requests and personalization services.
- Assist with client development activities and data entry.
- Provide high-level personal services and support phone duties.
- Optimize boutique environment and manage appointment booking tool.
- Support boutique traffic flow and general upkeep.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory and product movement.
- Participate in daily boutique set up and break down.
- Assist with special projects as needed.
Requirements- Associate’s or Bachelor’s degree preferred.
- Experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Available to work retail hours, including weekends.
- Ability to work in a fast-paced environment.
- Strong analytical, organizational, and communication skills.
- Attention to detail and ability to multitask.
- Collaborative approach and passion for learning.
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