SummaryAs an Operations Coordinator at Cartier Ala Moana, you will play a crucial role in ensuring the commercial success of the boutique by maintaining compliance and achieving operational excellence. You will manage day-to-day processes, provide key administrative support, and ensure seamless implementation of policies and procedures in a dynamic and collaborative environment.
Responsibilities- Ensure execution of all Maison policies and procedures within the boutique and influence compliance among the team.
- Coordinate efficient opening and closing procedures and manage product movement in and out of the boutique.
- Monitor financial aspects of boutique sales and support transactional flows to ensure efficient business operations.
- Coordinate inventory control processes and uphold Cartier standards within the boutique environment.
- Partner with client-facing teams to manage boutique supply inventory and support Lean/5S strategies for optimal storage organization.
- Assist with care service responsibilities and support boutique audits by implementing action plans.
- Participate in daily set up and break down of boutique and assist with special projects as needed.
- Develop fundamental brand knowledge and remain current on industry news and competition.
- Contribute to a positive and productive boutique environment by leveraging personal and team savoir-faire.
- Collaborate with management to provide ideas and solutions to client-facing teams and demonstrate Cartier competencies and behaviors.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous operations experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings as needed.
- Ability to work in a fast-paced, evolving environment with excellent analytical, organizational, and interpersonal communication skills.
- Strong understanding of client service needs and priorities, with frequent moving of packages and product.
- Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
- Collaborative approach with ability to foster a united work environment with a “can do” attitude.
- Intellectual curiosity and passion for learning.
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