Summary
The Commercial Operations Specialist is a corporate-office role supporting the VP of Wholesale Americas to drive growth and performance of the wholesale business, with a focus on department store accounts. The position combines commercial operations, account support, business analytics, and cross-functional coordination to execute wholesale strategies and deliver exceptional client service. The role includes managing EDI and wholesale operational processes and preparing commercial documentation and sales reporting.
Responsibilities
- Support relationships with strategic wholesale and department store partners and ensure execution of commercial initiatives
- Manage EDI processes for UPCs and SKUs and oversee wholesale operational workflows
- Prepare and manage wholesale proposals, assortments, and commercial documentation for retail partners
- Prepare and distribute weekly, monthly, and annual sales performance reporting and analyze results to identify opportunities
- Act as a business partner to the VP of Wholesale to prioritize initiatives and support execution of commercial strategies
- Partner with sales leadership on product presentations and trainings and manage wholesale incentives
- Track RTVs, merchandise swaps, consignments, and related wholesale processes and serve as client service backup as needed
- Support special projects and perform other related duties as assigned
Requirements
- 2+ years experience in wholesale operations, sales support, commercial operations, merchandising, or luxury retail
- Strong commercial mindset with experience working with department stores and wholesale partners preferred
- Analytical acumen with the ability to translate sales data into actionable recommendations
- Proficiency in Excel and PowerPoint and experience with EDI systems and retail operations
- Strong organizational, communication, and relationship-building skills and ability to manage multiple priorities and travel as required
