Summary
Provide exceptional, personalized service to build lasting client relationships and drive sales in a luxury department store environment. This commission-driven sales role focuses on meeting and exceeding individual and department sales targets while maintaining deep product and trend knowledge.
Responsibilities
- Deliver outstanding customer service and consistently meet or exceed sales and service goals.
- Build and maintain a loyal personal client base by acquiring new clients and nurturing existing relationships through outreach and follow-up.
- Participate in product training, vendor sessions, and store workshops; use the Holt Renfrew 360 app for client management and targeted suggestions.
- Support visual merchandising, price changes, floor moves, and other tasks that drive sales; resolve customer service issues and escalate when necessary.
- Maintain compliance with health and safety, privacy, and cybersecurity policies.
Requirements
- Minimum 4 years of experience in a commission-driven sales environment with demonstrated success meeting and exceeding sales quotas.
- Proven track record of strong sales performance and client retention.
- Ability to work a flexible schedule including evenings, weekends, and holidays; collaborative team orientation.
- Comfort using multiple digital channels and social media to build a personal brand and engage clients; proficient with client apps and technology for sales follow-up.
- Deep product knowledge across store categories and strong awareness of current and emerging fashion trends.
