Cosmetics Counter Manager - Willowbrook

Summary

Manage and lead a cosmetics counter within a department store at Willowbrook Mall, driving sales, coaching staff, and ensuring exceptional client service and visual standards. Responsible for daily operations of the counter and collaboration with store leadership to meet targets. Serve as the primary point of contact for brand representation and customer escalations.

Responsibilities

• Coach, train, and schedule counter staff to deliver high quality customer experiences.
• Drive sales performance and meet or exceed individual and counter targets.
• Maintain product presentation and visual merchandising standards at the counter.
• Manage inventory, stock levels, and receiving processes for the counter.
• Handle customer inquiries and resolve escalated service issues professionally.
• Implement promotional activities and product launches at the counter.
• Collaborate with store management to align on operations and goals.

Requirements

• Minimum of 4 years of relevant experience in retail cosmetics or beauty management.
• Proven track record of sales leadership and team coaching in a counter or store environment.
• Strong customer service and communication skills.
• Knowledge of luxury skincare products and beauty consultation techniques.
• Ability to work retail hours including weekends and holidays as needed.