Customer Service Concierge - NorthPark Center

As a Service Concierge at NorthPark Center, you will play a crucial role in enhancing the customer experience by delivering exceptional service. You will welcome clients, understand their needs, and guide them through their shopping journey, while also handling some administrative tasks to support the overall client experience.

• Assist with returns, curbside pickup, buy online/pick up in store, change requests, and cash pickup.
• Manage escalated customer issues swiftly and collaborate with in-store leadership when necessary.
• Partner with Client Advisors to ensure client engagement and meet customer expectations.
• Promote in-store activations, events, and services such as alterations, restaurant, spa treatments, and valet services.

• Minimum 1 year of experience in customer service or hospitality industries.
• Proven ability to effectively promote products and services.
• Familiarity with retail and mobile technologies.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.