SummaryThe Director of Workforce Management & Process Improvement will lead workforce planning, scheduling, and optimization efforts, ensuring alignment with business goals and operational needs. This role involves cross-functional process improvement leadership and collaboration with various departments to address workforce challenges.
Responsibilities- Develop and implement workforce management strategies to optimize staffing levels and ensure operational efficiency.
- Lead workforce planning, including forecasting, scheduling, and real-time management of resources.
- Utilize Lean & Six Sigma tools for process improvement projects.
- Analyze workforce performance data to identify trends and make data-driven decisions.
- Collaborate with department heads and HR to understand staffing needs and develop solutions.
- Ensure workforce management processes align with business goals and labor regulations.
- Implement and maintain workforce management systems to enhance productivity.
- Provide leadership and guidance to the workforce management team.
- Prepare and present reports on workforce metrics and strategic initiatives to senior leadership.
Requirements- Minimum of 9+ years of experience in workforce management, with at least 5 years in a leadership role.
- Experience with process improvement projects, preferably with Lean/Six Sigma certifications.
- Strong knowledge of workforce management principles and tools.
- Proficiency in workforce management software and data analytics.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Ability to work a full-time schedule including varied hours/days as needed.
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