Summary
Supports the operational functions behind the luxury Personal Shopping experience, helping ensure appointments, merchandise movements, shipments, and hospitality are executed with precision. Partners with Personal Shoppers and store teams to deliver a seamless client experience and enable sellers to focus on client relationships.
Responsibilities
- Prepare appointment spaces and merchandise, and support client arrival preparation and premium gift presentation.
- Pack and ship purchases, create shipping labels, coordinate deliveries and secure merchandise transfers, and track outgoing shipments.
- Receive, inspect, prepare, organize, and process merchandise, returns, and holds accurately.
- Maintain clean and organized operational spaces, monitor and replenish supplies, and support process improvements.
- Collaborate with Personal Shoppers, Concierge, Store Operations, Asset Protection, and other partners on daily priorities and special events.
Requirements
- Strong organizational, time management, prioritization, and attention-to-detail skills.
- Excellent verbal communication and interpersonal skills, with a customer-first mindset and passion for luxury service.
- Ability to work collaboratively in a fast-paced retail environment and maintain a flexible schedule based on business needs.
- Comfort with lifting, unpacking, moving, and preparing merchandise, including lifting up to 25 pounds.
- Luxury retail, personal shopping, operations, fulfillment, shipping, inventory, or merchandise-handling experience is preferred.
