Summary
The Handbag Concierge supports Shoppers, Stylists, Digital Sellers, and customers by making the shopping experience easy and helpful. The role assists with elevated luxury transactions and product requests without responsibility for proactively building a clientele or conducting outreach.
Responsibilities
- Support luxury transactions and develop partnerships with luxury brand partners.
- Use product search tools, special orders, online look books, and the Salesfloor platform to help secure products for customers.
- Respond promptly to customers, Personal Shoppers, and Stylists by phone and through the Salesfloor platform.
- Promote Loyallist, maintain positive relationships with associates, and connect customers with the appropriate seller or Stylist when needed.
Requirements
- High school diploma or equivalent.
- Strong interpersonal and communication skills, with the ability to respond quickly to customer needs.
- Ability to use multiple technology devices, build sales through conversation, and maintain detailed product knowledge.
- Resourcefulness, composure in difficult situations, and the ability to adapt to changing priorities while working independently and with a team.
- Availability for a flexible retail schedule, including days, evenings, weekends, and holidays.
- Ability to stand and walk for extended periods, use store technology, and frequently lift or move up to 25 pounds.
