Summary
The Executive Selling Assistant supports an Executive Sales Professional to deliver a seamless, high-touch shopping experience for clients. The role drives sales productivity through appointment management, order processing, client outreach and in-store support. The Assistant partners with store leadership to uphold presentation standards and ensure efficient selling floor operations.
Responsibilities
- Support client correspondence, appointment booking, and order follow-up including shipping, returns and exchanges.
- Assist with alterations, order placement and tracking to ensure accurate paperwork and fulfillment.
- Provide in-store client service and personalized hospitality in partnership with store leadership.
- Ring client transactions and process returns as needed to support the Executive Sales Professional.
- Facilitate product pulls, inter-store transfers and fitting room setup and recovery.
- Conduct personalized outreach to lapsed clients and maintain client relationships using the concierge app.
- Maintain floor presentation standards and assist with product presentations during events and promotions.
Requirements
- Past retail selling experience preferred with an interest in luxury and best-in-class service.
- Strong communication and interpersonal skills; proactive and able to take initiative.
- Proficiency with Word, Excel, PowerPoint, Outlook and SharePoint; ability to capture client information in apps.
- Ability to operate a register, stand and walk for extended periods, and maneuver around sales floor and stock areas.
- Ability to lift up to 30 lbs and climb a ladder as trained; handle confidential information with discretion.
