Expert Client Advisor, Watches And Jewelry

Summary

Expert Client Advisor specializing in Watches and Jewelry responsible for delivering exceptional client experiences, driving category sales, and acting as a subject matter expert in store. The role includes coaching the team, supporting product launches, and managing a personal client portfolio to meet business objectives. This position requires strong storytelling, interpersonal skills, and deep product knowledge to consistently lead sales in the category.

Responsibilities

• Serve as the in-store expert for watches and jewelry, providing product knowledge and guidance.
• Drive the watch and jewelry business through proactive selling and clienteling.
• Lead product trainings and support new product launches.
• Coach colleagues through morning briefings, trainings and one on one sessions.
• Observe selling interactions and provide feedback to improve team performance.
• Manage and develop a personal portfolio of clients to maximize sales.
• Communicate corporate strategy and relevant business information to the team.
• Demonstrate leadership by example and maintain top seller status in the category.

Requirements

• Passion for the brand and deep interest in watches and jewelry.
• Excellent storytelling and interpersonal skills for luxury client interactions.
• Proven sales experience with strong commercial and analytical ability.
• Demonstrated product knowledge in watches and jewelry.
• Experience building and maintaining positive client relationships.
• Ability to train and coach colleagues on selling and clienteling techniques.
• Availability to work retail hours in a store environment.