Guesthouse Door Associate

RH is seeking a Guesthouse Door Associate to join our team in providing world-class service to our guests. As a Guesthouse Door Associate, you will be responsible for delivering a luxury experience and ensuring the highest level of privacy, security, and safety for all guests.

• Live our Vision, Values, and Beliefs every day.
• Consistently deliver first-class service and a luxury experience.
• Greet all guests arriving and departing in a professional and personable manner.
• Assist with guest luggage and packages in and out of vehicles.
• Ensure the highest level of privacy, security, and safety for all.

• 1+ years experience in customer service or similar role within a luxury environment.
• Excellent communication skills.
• Ability to work flexible hours, including holidays, weekends, and overnights.
• Knowledgeable of the community and area to assist guests with local information.
• Possess or ability to qualify for a NYS Guard Card.
• Comprehensive knowledge of the building including all services, amenities, and functions.
• Maintain knowledge of the evacuation plan and emergency procedures.
• Comply with brand quality assurance, uniform, and appearance standards.
• Respond to incidents and disturbances, including property emergencies and complaints.
• Partner with Leadership to resolve disputes.