SummaryRH is seeking a Guesthouse Door Associate to join our team in providing world-class service to our guests. As a Guesthouse Door Associate, you will be responsible for delivering a luxury experience and ensuring the highest level of privacy, security, and safety for all guests.
Responsibilities- Live our Vision, Values, and Beliefs every day.
- Consistently deliver first-class service and a luxury experience.
- Greet all guests arriving and departing in a professional and personable manner.
- Assist with guest luggage and packages in and out of vehicles.
- Ensure the highest level of privacy, security, and safety for all.
Requirements- 1+ years experience in customer service or similar role within a luxury environment.
- Excellent communication skills.
- Ability to work flexible hours, including holidays, weekends, and overnights.
- Knowledgeable of the community and area to assist guests with local information.
- Possess or ability to qualify for a NYS Guard Card.
- Comprehensive knowledge of the building including all services, amenities, and functions.
- Maintain knowledge of the evacuation plan and emergency procedures.
- Comply with brand quality assurance, uniform, and appearance standards.
- Respond to incidents and disturbances, including property emergencies and complaints.
- Partner with Leadership to resolve disputes.
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