Keyholder

Summary

The Keyholder is a member of the store leadership team responsible for delivering exceptional customer service and driving sales through strong product knowledge and client relationship building. This role supports the store manager in daily operations, assists in merchandising and motivates the sales team to meet and exceed objectives. The Keyholder also performs opening and closing duties and acts as a point of contact between management and sales associates.

Responsibilities

• Support store manager with coordination of daily store operations and team performance
• Perform opening and closing procedures, check in merchandise, and prepare deposits as required
• Supervise sales transactions to ensure accuracy and adherence to cash protection procedures
• Promote and sell products to achieve customer satisfaction and sales targets
• Merchandise the sales floor and help maintain a clientele book to drive repeat business

Requirements

• Minimum 2 years of luxury retail experience in a similar or supervisory role
• Strong interpersonal and communication skills with the ability to influence and negotiate
• Ability to build and maintain effective working relationships and inspire a positive team environment
• Comfortable working independently, exercising discretion, and performing under pressure
• Proficient with POS systems, personal computers, and common software including MS Office