Manager Personal Shopping

The Personal Shopping Manager at Holt Renfrew leads a team of elite sellers to deliver exceptional sales and service, ensuring the highest level of customer satisfaction and meeting company targets. This role is pivotal in maintaining the values of Holt Renfrew and driving the success of the Personal Shopping team.

• Achieve sales targets for the Personal Shopping Department.
• Deliver the highest level of customer service, setting a benchmark for other departments.
• Recruit, hire, and onboard elite talent, setting a standard for all employees.
• Develop effective teams through coaching and performance management.
• Encourage employees to drive their own development and measure success.
• Manage client relationships to enhance loyalty and spending.
• Collaborate with other managers to ensure seamless sales and service.
• Communicate standards and performance goals to employees.
• Model leadership behaviors that promote open communication and trust.
• Collaborate with Marketing to support store events and community opportunities.
• Maintain high visual standards in private shopping areas.
• Recognize and reward extraordinary performance.
• Manage payroll expenses and operational standards.
• Ensure compliance with privacy policies and cyber security measures.

• 5-7+ years of managerial experience with accountability for driving sales.
• Proven track record of exceeding sales and profit targets.
• Experience in retail selling in a luxury environment preferred.
• Ability to initiate and adapt to change.