SummaryThe Sales Manager at Holt Renfrew leads a team of sellers to enhance the customer experience and achieve sales targets in a luxury retail environment. This role involves providing an engaging employment experience while maintaining high standards of merchandise presentation and operational excellence.
Responsibilities- Achieve sales and customer service targets, resolving difficult customer issues.
- Recruit, hire, and onboard top talent while leading and motivating a high-performing team.
- Collaborate with other store managers to deliver seamless sales and service to customers.
- Communicate performance goals and provide coaching to achieve success.
- Model leadership behaviors that promote open communication and employee development.
- Oversee the Designated Sales Associate/Consultant program and partner with vendors.
- Recognize and reward extraordinary performance and develop improvement plans for underperformers.
- Implement customer relationship and loyalty management programs.
- Serve as manager-in-charge of the store as required.
- Evaluate inventory performance and develop improvement strategies.
- Participate in the development of store seasonal plans and identify business opportunities.
- Manage payroll expenses while ensuring appropriate coverage to meet business needs.
- Maintain operational awareness of leased businesses to ensure seamless customer service.
- Ensure compliance with Health & Safety and privacy policies.
Requirements- 5+ years of supervisory experience with accountability for driving sales.
- Proven track record of exceeding sales and profit targets.
- Retail selling experience in a luxury environment preferred.
- Entrepreneurial spirit and early adopter/change initiator.
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