Operations Associate - South Coast Plaza

Summary

The Operations Associate manages inbound and outbound merchandise and maintains accurate inventory to support store sales goals. This role processes inventory transactions, conducts cycle counts, handles shipments, and ensures the stockroom and sales floor are merchandised to company standards. The associate also identifies stock discrepancies and coordinates with management and corporate teams to resolve issues.

Responsibilities

• Process all inventory and stock transactions accurately and in a timely manner, including receiving, transfers, and adjustments
• Complete weekly cycle counts, reconcile inventory discrepancies, and submit adjustments
• Receive, verify, and process incoming and outgoing shipments via store systems and carriers within 24 hours
• Maintain a clean, organized stockroom and ensure merchandise is represented on the sales floor per standards
• Monitor consignment and negative reports; process online orders and replenishment
• Report and follow up on IT and equipment service tickets and communicate stock level issues to management
• Support store opening and closing procedures and assist in training new staff

Requirements

• Previous retail customer service experience in the luxury market and strong customer service skills
• Ability to stand and walk for up to eight hours, lift up to 70 lbs, and climb stairs or ladders as needed
• Preferred: 3+ years in a high-volume stock or operations role for a fashion retailer
• Basic computer skills, including Microsoft Office, and experience with retail inventory systems