SummaryRH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. This role involves partnering with cross-functional teams to drive operational excellence, safeguard inventory accuracy, and uphold the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences.
Responsibilities- Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence.
- Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
- Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
- Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
- Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies.
- Ensure operational interactions with customers and delivery partners reflect company service standards.
Requirements- 2+ years of leadership experience in retail, preferably in home furnishings.
- Exceptional analytical, problem-solving and decision-making skills.
- Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
- Experience in Inventory management systems and processes.
- Adaptable and resilient, with a solutions-focused approach to change and challenges.
- Flexibility to work a dynamic schedule across all operational hours.
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