Project Leader

As a Project Leader at RH, you will collaborate with the Senior Leadership team to enhance customer satisfaction and drive revenue through effective management of people, processes, technology, and service. You will ensure that projects are completed on time, within budget, and meet the highest quality standards.

• Support the Senior Leadership Team with daily site operations and administrative tasks.
• Demonstrate a keen understanding of luxury needs and expectations.
• Possess an elevated aptitude and knowledge of RH products, processes, and systems.
• Cultivate cross-functional relationships to deliver projects successfully.
• Formulate objectives and priorities, implementing plans consistent with the organization's long-term interests.
• Resolve complex customer projects or operational issues by partnering cross-functionally.
• Make decisions within guidelines and identify scenarios requiring creative solutions.

• 3+ years of project management or leadership experience within customer service.
• Poise and confidence to interact with high-end customers while maintaining confidentiality.
• Ability to elevate the RH standard for customer service.
• Excellent verbal and written communication skills.
• Strong technical aptitude and comfort navigating multiple systems.
• Strong leadership skills with the ability to lead and influence partners.
• Advanced project management and organizational skills.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.