Summary
Deliver exceptional customer service and personalized styling recommendations on the sales floor while building long-term client relationships. Use digital tools and CRM to support clienteling and drive individual and team sales performance. Act as a leader within the store by supporting training, coaching, and maintaining store standards.
Responsibilities
- Provide personalized styling and product recommendations to meet customer needs and enhance the shopping experience.
- Drive individual sales and support the team to achieve monthly, quarterly, and annual targets.
- Utilize CRM and digital tools to capture customer data and execute outreach and clienteling strategies.
- Coach and mentor Brand Ambassadors to deliver customer-centric behaviors and relationship building.
- Maintain visual merchandising and store presentation according to brand standards.
- Participate in store initiatives, community outreach, and team training activities.
- Provide feedback to management on category opportunities and customer preferences.
- Support recruiting efforts by sourcing and engaging potential talent.
Requirements
- Sales experience in a specialty, high-volume, or high-profile retail environment preferred.
- Strong communication and relationship-building skills with customers and colleagues.
- Experience using digital sales tools and CRM preferred.
- Ability to operate a register, stand, walk, and move for multiple hours.
- Ability to lift up to 30 lbs and climb moderately.
- Flexible availability including day, evening, and weekend shifts.
